Technical Engineering Officer

General Summary:

Leads and manages technical teams responsible for identifying, assessing, implementing and maintaining IT systems comprised of physical and virtual infrastructure, software, datacenter, and service components which support the delivery of business solutions and IT-enabled processes. Assists with strategic plans for the Technical Engineering Department's processes, roles, competencies and relationships to deliver effective and efficient IT services and solutions that support business objectives.

Principal Duties and Responsibilities:

• Manages all Bank infrastructure (Physical, Virtual, and Cloud) and software systems ensuring appropriate upgrades and maintenance to keep the Bank within appropriate levels of technology. Maintains infrastructure and software assets and manages the replacement and upgrade schedule for infrastructure and software to ensure availability and business continuity at expected operational levels. Assesses compatibility for non-standard software so that network, server, or other workstations are not impacted negatively. Monitors, manages, maintains, and upgrades IT infrastructure to meet availability and user demands. Monitors systems to ensure that load balancing, disk capacity and business continuity are considered and maintained. Runs regular checks on network and data security, and diagnose/resolve supported mobile devices, networking, and workstation problems.
• Collaborates on and executes the strategy for designing, building, testing, implementing, maintaining and optimizing IT infrastructure and operations, in accordance with IT policies, standards and guidelines. Promotes best practices to secure safe and sound operations.
• Knowledgeable in current technology shifts and their benefits to the Bank. Advocates automation to reduce manual and repetitive processing.
• Oversees the IT Department's Service Desk. Ensures requirements are consistent with business customer expectations. Through customer satisfaction surveys, service metrics and KPI's around service level goals, ensures results are being documented, met and communicated in a variety of formats. Provides visibility into service delivery metrics. Experience with a service delivery platform is desired.
• Experience managing and working with cloud computing services (Azure preferred).
• Collaborates with department managers to plan and track IT budgeting.
• Coaches and mentors direct reports to reach their professional career goals.
• Manages critical system outages. Highly capable at leading response to outages by working with appropriate team members to perform root cause analysis, communication with key stakeholders, implementation of solution and leading post-outage assessment.
• Participates in multiple Bank committees and working groups (e.g. Technology Subcommittee, Business Resumption Contingency Plan - Administrative Committee) to assist in fulfilling each committee's mission.
• Perform other related duties and special projects as requested by management.

Minimum Knowledge, Skills and Abilities Required:

• Knowledge at a level normally required through completion of a Bachelor's degree in computer science or related field of study. Master's Degree or progress towards one is recommended.
• Ten years experience in progressively responsible positions including five years in management is required.
• Demonstrated ability to think strategically and to assist in the development of both short and long term business plans and policies.
• Detail-oriented, self-motivated and resourceful to resolve issues independently using acquired skills/knowledge or thorough research. Strong organizational skills required to balance priorities and assignments from multiple sources.
• Ability to work independently and identify unusual or complex situations, define and propose alternatives and implement solutions.
• Proficient written and verbal skills. Capable of facilitating interaction with internal and external contacts to obtain and disseminate information and resolve complex problems. Maintains and cultivates relationships with all levels of Bank staff.
• Understanding of technical concepts and applicability associated with the Bank's strategic IT direction. Sufficient knowledge of business area operations to successfully install new third party highly complex applications.
• Demonstrated commitment to diversity, equity, and inclusion. Promotes an environment of empathy and respect. Advocates for diversity at all levels of team members and in the selection of business partners and practices inclusion in all areas of responsibility. Understands how D&I supports and contributes to the overall strategy and business results.

Working Conditions:

Requires daily interaction with IT infrastructure hardware and software for majority of duties. Exposed to moderate noise volume when working in the server room. Must be able to quickly respond to problems that affect IT infrastructure resources, occasionally requiring work outside the Bank's normal business hours (i.e. weekends, evenings or early morning).

Notation: This position has been identified as "high risk" as outlined in the Bank's Background Check policy. Individuals occupying this position will be required to submit to a background check biennially. Such repeat background check(s) are considered a "condition of continued employment".