Under general supervision, but in compliance with established policies and procedures, provides a comprehensive member experience by working with members, primarily over the phone to review their overall financial situation and make product or service recommendations. Employees in this position will actively cross sell Credit Union products and services through specific marketing and sales campaigns by making outbound calls, and receiving inbound calls to and from Credit Union members. This position also includes participation in semester projects to explore other career opportunities within the Credit Union.

In alignment with Michigan State University and Oakland University's vaccine requirements, Michigan State University Federal Credit Union requires the COVID-19 vaccine for all employees working in this position, excluding those with an approved medical or religious accommodation, as a condition of employment. Do you understand and agree with this requirement?

Campus 2 Career Intern

• Assists members with a friendly, professional manner and support the Credit Union's mission statement
• Contact new and existing members via outbound calls about products and services that are identified through specific marketing and sales campaigns to deepen member relationships
• Follows established procedures to properly verify members' identities over the phone
• Assists with membership requests and explain options such as types of accounts and services offered
• Answers questions, concerns, and problem solve for members concerning Credit Union services through listening, collecting data, researching, securing answers, and reporting results to the inquiring party
• Offers superior member service to include cross-selling Credit Union products and services
• Uses member service skills and good judgment to effectively and independently resolve problems and manage complaints
• Responsible for understanding the products and services offered by the Credit Union
• Utilizes knowledge, judgment, and Credit Union procedures to protect members and the Credit Union from loss
• Actively participates in Credit Union initiatives and promotions and achieve assigned goals
• Staffs events on campus and in the community representing the Credit Union to promote MSUFCU products and services, as required
• Coordinates special projects and programs to ensure success of the program
• Manages time efficiently and take initiative within the department; seek opportunity to develop or enhance knowledge
• Actively participates in training activities within the department and with the Learning and Talent Development Department to ensure compliance with Credit Union policies and state and federal regulations and laws
• Follows safety and security procedures regarding emergency situations, third party access to secure areas, and communicate suspicious activity to management
• Performs other duties and assist others, as assigned

• Actively pursuing a high school diploma, associate or bachelor degree in related field of study
• Demonstrates empathy and a commitment to providing superior member service
• Ability to assess member needs and offer alternatives
• Displays high level of integrity
• Seeks continuous learning and improvement through feedback and other means
• Ability to be a self-starter and work successfully in a team-oriented environment
• Open to change and to considerable variety in the workplace
• High level of both written and oral communication skills
• Ability to develop constructive and cooperative relationships with others, and maintain them over time
• Ability to analyze problems and to arrive at a proper solution
• Demonstrates a commitment to the community and giving back
• Accepts responsibility and is accountable for high-quality results
• Ability to cross-sell products and services as beneficial to members
• Displays high level of creativity and innovation
• Fosters a positive, energizing, fun, and diverse environment
• Careful attention to detail

• Ability to utilize office equipment including work at a computer, interact with others, and move about the department

• Ability to lift up to 50 pounds
• Requires occasional night and weekend events and activities
• Requires onsite work
• Normal office environment where there is minimal discomfort due to temperature, dust, noise and other factors
• Exposure to potentially hazardous condition, i.e. robbery. Receives detailed instructions and procedures to be followed to minimize the exposure
  
  

The above statements are intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be constructed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the rights of any supervisor to assign, direct, and control the work of employees under his or her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind of level of difficulty. MSU Federal Credit Union is an affirmative-action, equal-opportunity employer. Reasonable accommodations may be made for individuals with disabilities to enable them to perform the essential functions of the position.